Refund policy

At Lumarabedding, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The product is defective, damaged, or incorrect
  • The item is unused, unwashed, and in original packaging
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or washed bedsheets
  • Items damaged due to misuse
  • Change of mind after delivery (unless approved under special circumstances)

3. Return Process

To initiate a return:

  1. Contact us via WhatsApp or phone at 03280727804
  2. Or email us at lumarabedding@gmail.com
  3. Provide your order number and clear photos of the issue

Our team will review your request and guide you through the next steps.

4. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • If approved, your refund will be processed within 5–7 working days.
  • Refunds will be issued via:
    • Bank transfer
    • EasyPaisa / JazzCash (as applicable)

5. Exchange Policy

  • Exchanges are available for defective or incorrect items only
  • Exchange requests must be made within 7 days of receiving the order

6. Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
  • Otherwise, the customer may be responsible for return shipping charges

7. Contact Information

Lumarabedding
📍 Address: Near Fehmida Alyas, Iqbal Chowk, Sadar Bazar, G.M. Abad, Faisalabad
📞 Phone & WhatsApp: 03280727804
📧 Email: lumarabedding@gmail.com